Privacy Policy

Your privacy is critically important to us. At TrilloRentals, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim for full transparency on how we gather, use, and share your personal information.

1. Information We Collect

We only collect information about you if we have a reason to do so – for example, to provide our services, to communicate with you, or to make our services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources. Let's go over the information that we collect.

Information You Provide to Us

This includes information submitted when you create an account, make a booking, or contact us for support, such as your name, email address, phone number, driver's license details, and payment information.

Information We Collect Automatically

We collect some information automatically, such as IP address, browser type, operating system, and information about your use of our website through cookies and similar technologies.

2. How We Use Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide, maintain, and improve our services, including to process bookings and payments.
  • To communicate with you, for example, through an email, about your account, bookings, and updates to our services.
  • To personalize your experience using our services.
  • To monitor and analyze trends and better understand how users interact with our services, which helps us improve our services and make them easier to use.

3. Sharing Information

We do not sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf.
  • Third-Party Vendors: We may share information about you with third-party vendors who need to know information about you in order to provide their services to us (e.g., payment providers, fraud prevention services).
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of TrilloRentals, third parties, or the public at large.

4. Data Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our services for potential vulnerabilities and attacks.

5. Your Choices

You have several choices available when it comes to information about you:

  • Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information.
  • Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Follow the instructions in those messages.
  • Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using TrilloRentals' website, with the drawback that certain features may not function properly without the aid of cookies.

6. Changes to This Policy

Although most changes are likely to be minor, TrilloRentals may change its Privacy Policy from time to time. TrilloRentals encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

If you have any questions about this Privacy Policy, please contact us.

Last updated: 21 May 2025